T16:12:39.749Z INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: ProductMissing114SophosUpdateWindowsCloudNextGenERROR: Product missing: WindowsCloudNextGen
T16:12:39.749Z INFO WinMain SophosUpdate has completed with the result 6. T16:12:39.749Z INFO IPCSender::Write IPCSender::Write: Writing message: ProductMissing114SophosUpdateWindowsCloudNextGenERROR: Product missing: WindowsCloudNextGen T16:12:39.749Z INFO UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
T16:12:39.749Z INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml T16:12:39.749Z INFO UpdateLogic::SyncAndInstall Saving state. T16:12:39.734Z ERROR SDDSDownloader::SyncInternal Product is missing: WindowsCloudNextGen T16:12:39.734Z ERROR SUL-Log Product version not found. T16:12:39.734Z INFO SUL-Log Successfully fetched catalogues from sophos:1:1 T16:12:38.688Z INFO SUL-Log Downloaded customer file fetching catalogues from sophos:1:1. T16:12:38.626Z INFO SUL-Log Downloading customer file from sophos:1:1 T16:12:38.610Z INFO SDDSDownloader::SyncInternal Delta compression enabled T16:12:38.610Z INFO SDDSDownloader::SyncInternal Manual install: ignoring bandwidth limit 256 Kbps T16:12:38.610Z INFO SDDSDownloader::SyncInternal Initial download: using bulk metadata T16:12:38.610Z INFO SDDSDownloader::SyncInternal Adding Sophos Location: /update T16:12:38.610Z INFO SDDSDownloader::SyncInternal Updating over HTTPS T16:12:38.610Z INFO CacheEvaluator::Evaluate No update caches configured T16:12:38.610Z INFO SDDSDownloader::SyncInternal Filename: REMOVED T16:12:38.610Z INFO SDDSDownloader::SyncInternal Username: REMOVED T16:12:38.205Z INFO SourceSelector::analyze Selected update location: /update with proxy: T16:12:37.877Z INFO SourceSelector::evaluate Trying update location: /update with proxy: T16:12:37.877Z WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. T16:12:37.846Z INFO WindowsProxyDiscoveryWrapper::GetDefaultProx圜onfiguration WinHttp default proxy not set T16:12:37.846Z INFO SourceSelector::getCandidateProxies No manually configured proxy. My Windows 7 Devices are all reporting an informational status that "Updating failed because WindowsCloudNextGen is missing" Windows 10 devices don't have this message. Can anyone tell me if this is normal for windows 7 machines or if I should be worried? I am in the testing phase of migrating to Sophos Central, and have just started using the product.
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